Returns | TerraSklep

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1. In accordance with the Act, the customer may resign from the goods purchased in the store without giving a reason within 14 days from the date of receipt of the shipment. Return shipment is at our expense. Please refer to the following documents:

Instruction on withdrawal from the contract

Model withdrawal from the contract

Return procedure:

1 - Contact us for a return

2 - Preparation by the customer of the shipment with the attached model of withdrawal from the contract and a receipt

3 - Contact us to arrange a pick-up date

4 - After receiving the parcel, we make a transfer for the returned goods